FAQ

WHICH BACKPACK IS RIGHT FOR ME?


As you browse each backpack, think to yourself about what types of activities you and your dog are looking to do together with the product displayed here in DOGinBack.Each bag comes standard with:

  • Carabiner to clip to your dog's collar.
  • Non-slip back zipper for supporting your dog's back.
  • Side cinch straps to keep your dog in a forward position.
  • Collar enclosure to keep your dog safe inside the bag.
If you have any questions, please contact us right away!




HOW DOES DOGinBag WORK?


Our product is meant to help you get closer than ever to your best friend, with that in mind, DOGinBag product isn't meant to take away from your pet's exercise, rather to give your pet a needed break from a hike or to ride a bike. This carrier allows you to take your dog or pet on adventures or to places you never thought possible. No dog is left behind with DOGinBAG




WHY DOES MY DOG LEAN BACKWARDS?


  • Some dogs really love to lean back insider the backpack.
  • This is completely normal and natural. Please make sure you have tightened your collar enclosure and side cinch straps to help your dog stay forward in the bag.




WHY DOES MY DOG PULL THEIR FRONT PAWS BACK INTO THE CARRIER?


  • If you have the right size and are wearing the carrier correctly, it’s not a problem if your dog prefers to ride in the bag with their paws inside of the carrier.
  • If your dog is too small for the bag and isn’t able to put their paws through the arm holes, you need to either exchange the bag out for the right size or get a booster block to give your dog a lift inside the carrier.
  • You may also need to pull the collar enclosure a bit tighter and make sure the carabiner clip is clipped to your dog’s collar.




WHY WON'T MY DOG GET INTO THE Backpack?


  • This issue generally occurs when people use the wrong method of getting their dog into the bag. Ensure you start with the dog's paws first instead of their bottom.
  • Using treats, praise, and patience goes a long way in helping your dog get into the carrier.
  • If you find yourself in a location or environment where there are a lot of distractions, take your dog alone to a calm and quiet place and try there.




IS DOGinBAG LEGIT?


DOGinBAG is a legit online retailer that holds a very high standard and process in making sure that all bags are 100% authentic. If you think otherwise, please contact us and we will get back to you within 24 hours guarantee.





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